Frequently Asked Questions
Have questions? Learn more about HERSHEY'S CHOCOLATE WORLD Attraction.
All our store locations (Hershey, Pa., Times Square, New York City, Las Vegas, Nev., Niagara Falls, and Singapore) are temporarily closed until further notice in response to COVID-19 (coronavirus). The health and safety of our employees and store guests is our top priority. We are taking these steps to protect our employees and guests and in line with precautions happening in both communities. We will continue to monitor the COVID-19 situation and adjust our operations to be in line with federal, state and local health and safety protocols.
In the meantime, you can find a number of exclusive HERSHEY'S CHOCOLATE WORLD items on shop.hersheys.com.
Guests who have purchased tickets for one of the HERSHEY'S CHOCOLATE WORLD attractions at the Hershey, Pa., location that is scheduled to occur during the time of this closure will receive a full refund by emailing firstname.lastname@example.org.
Yes, admission into HERSHEY'S CHOCOLATE WORLD and Hershey’s Chocolate Tour is FREE. All other attractions within the facility require a ticket. Please see the central ticketing counter for single and adventure bundle tickets or view our Ways To Save page.
Typically, Saturdays are the busiest days at HERSHEY’S CHOCOLATE WORLD. If you have flexibility in your travels plans, please consider visiting on a weekday.
Unfortunately, attraction tickets are issued for specific days and times.
Strollers are permitted inside HERSHEY’S CHOCOLATE WORLD. However, to experience any of the shows or rides, your stroller must be parked outside in our covered Stroller Parking Area. Guests wishing to rent a stroller can do so inside the main entrance to Hersheypark (during Hersheypark hours of operation).
Free WiFi is available throughout HERSHEY'S CHOCOLATE WORLD. Connect your device to the "HCWguest" network and accept the terms of service to access the network.
Yes, guests who stay at The Official Resorts of Hersheypark may enjoy free shuttle service to HERSHEY’S CHOCOLATE WORLD every day it's open. The shuttles run approximately every 1/2 hour depending on traffic. LEARN MORE
For the convenience of those visitors who own electrical vehicles, there are 4 charging stations located in the HERSHEY’S CHOCOLATE WORLD parking lot beneath the solar canopy denoted by the green lines. Currently, charging cost is free.
Yes, credit cards may be used to purchase admission tickets, merchandise and food. We accept the following credit cards: MasterCard, Visa, American Express, Discover, and Diners Club.