Accessibility & Amenities

We take food allergies very seriously. When a product contains a major allergen, it is listed as an ingredient on our labels. In addition, we also have strict procedures in place to prevent crossover of allergens into other products that do not contain the allergen. In instances where we have a concern about possible contamination by an allergen we take the added precaution of including an allergy information statement on the label.

Allergy-Related Information for HERSHEY'S CHOCOLATE WORLD Attractions:


Is a simulated factory tour. There are no peanut or peanut related products on the tour itself. As for our free sample, some products may contain peanuts/tree nuts and will be noted. Please ask our attendant for an alternative peanut-free sample. TWIZZLERS Candy and sugar free samples are available upon request.


Samples are distributed at the end of the show. Please refer to the allergen statement on the back of the product if you have any concerns. TWIZZLERS Candy is available upon request.


Various samples are distributed as part of the experience. Some of the samples do have an allergen statement regarding whether or not the line the products were processed on was used to process almonds or nuts.

HERSHEY'S Create Your Own Candy Bar Attraction

Some of the ingredients used do contain allergens and all bars are produced on the same production line. PEOPLE ALLERGIC TO PEANUTS, TREE NUTS, MILK, SOY, AND/OR WHEAT SHOULD NOT CONSUME THESE PRODUCTS.

HERSHEY'S CHOCOLATE WORLD Attraction Food Court Menu

The Food Court does serve REESE'S Peanut Butter & Jelly sandwiches and REESE’S peanut items are served in all of our food service areas. We can not guarantee that someone with severe peanut allergies will not be affected. Ingredients list on any item we carry is available upon request. We always recommend that visitors with severe allergies avoid making purchases if they are at all concerned.


Restrooms are located in two areas in HERSHEY’S CHOCOLATE WORLD Attraction: the Main Lobby and the Food Court. If you are unable to locate a restroom, please ask any HERSHEY’S CHOCOLATE WORLD employee for assistance.

First Aid

HERSHEY’S CHOCOLATE WORLD Attraction has a first aid room available for guests who are in need of treatment or would like to nurse an infant. If immediate first aid is needed, ask any HERSHEY’S CHOCOLATE WORLD Attraction employee for assistance. When HERSHEYPARK is operating, HERSHEYPARK EMT’s are available if further treatment is necessary.

Automated Teller Machines

An ATM is located in the HERSHEY’S Retail Area.

Lost & Found

Lost and Found, located at the Central Ticketing desk, is operated by Guest Services employees and can be reached at 717.534.4900.


Strollers are permitted inside HERSHEY’S CHOCOLATE WORLD Attraction. To experience any of the shows or rides, your stroller must be parked outside in our covered Stroller Parking Area. Guests wishing to rent a stroller can do so inside the main entrance to HERSHEYPARK (during park operation hours). Neither HERSHEY’S CHOCOLATE WORLD Attraction nor its employees assume responsibility for the loss of, or damage to, personal property.

Shuttle Service

You can get from one sweet place to another, compliments of the Chocolate Avenue Shuttle! This service is free to guests visiting HERSHEYPARK and HERSHEY’S CHOCOLATE WORLD Attraction. The shuttle's drop-off location is directly behind The Hershey Story, The Museum on Chocolate Avenue.

The shuttle is climate-controlled and has a 14-passenger capacity. It is handicap accessible, with an ADA-compliant wheelchair lift. *Shuttle hours vary.

Electric Vehicle Charging Stations

For the convenience of those visitors who own electrical vehicles, there are four charging stations located in the HERSHEY'S CHOCOLATE WORLD Attraction parking lot beneath the solar canopy denoted by the green lines. Currently, charging cost is free.


HERSHEY’S CHOCOLATE WORLD Attraction is a smoke-free facility.

Food, Beverage and Baked items

Outside food and beverages are prohibited in HERSHEY’S CHOCOLATE WORLD Attraction. Food, drinks and desserts are available throughout the facility.


Seasonal discounts on food, retail items and attraction are available by downloading the Sweet Savings coupons. To access the current coupons.

Group Discounts

Groups of 20 or more can save up to 20%! Call 717.534-3354 or visit Groups page for more information. Sweet Savings coupons are available for download on our website and change seasonal.

Military Discounts

HERSHEY’S CHOCOLATE WORLD Attraction is proud to offer our military a 10% discount on all merchandise and food. There is also a 15% discout for HERSHEY’S GREAT CHOCOLATE MYSTERY IN 4D Experience, 20% for HERSHEY’S CHOCOLATE TASTING ADVENTURE, 25% for HERSHEY’S Create Your Own Candy Bar Attraction, and $1 off of HERSHEY’S TROLLEY WORKS. These discounts are available to active duty military, reserves, retired military personnel, and members of the National Guard.

Gift Cards & Chocolate

HERSHEY'S CHOCOLATE WORLD Attraction does not sell gift cards; however, Hershey Entertainment & Resorts gift cards and Chocolate Currency are both welcome as payment for attractions, food and retail items. HERSHEYPARK offers “Chocolate Currency” in $1, $5, and $10 denominations. Chocolate Currency is a fun souvenir of your trip, or can be used as cash within HERSHEYPARK. Chocolate Currency may be purchased at all Guest Services Locations (entrance, Pioneer Frontier area, and water play area), Tram Circle Information Window, Season Pass Office and at the ZOO AMERICA NORTH AMERICAN WILDLIFE PARK Admission Desk during park operating hours.

Patrons requiring information concerning the availability of special accommodations or services for HERSHEY'S CHOCOLATE WORLD Attraction should call guest services at 717.534.4900.

Handicapped Parking

A limited number of wheelchair-accessible parking spaces are available in the first row of parking directly in front of HERSHEY'S CHOCOLATE WORLD Attraction on a first-come, first-serve basis.


HERSHEY'S CHOCOLATE WORLD Attraction is wheelchair accessible from the main entrance. Entrances are at sidewalk level, with ramps to and from the sidewalk where necessary.


HERSHEY'S GREAT AMERICAN CHOCOLATE TOUR ride, HERSHEY'S CHOCOLATE TASTING ADVENTURE and HERSHEY'S GREAT CHOCOLATE FACTORY MYSTERY IN 4D Attractions within HERSHEY'S CHOCOLATE WORLD Attraction are wheelchair accessible. Boarding the HERSHEY'S GREAT AMERICAN CHOCOLATE TOUR ride requires crossing a moving turntable. Guests in motorized wheelchairs or specialized strollers will need to transfer to a manual wheelchair for the duration of the ride. Guests wishing to experience the HERSHEY TROLLEY WORKS Tour must be able to ascend three steps with the assistance of a HERSHEY TROLLEY WORKS Attendant. Special 'in-car' tours are available for those guests that are unable to ascend three steps. Please call 717-534-4900 with questions.

Service Animals

Service Animals are permitted in all publicly accessible areas of HERSHEY'S CHOCOLATE WORLD Attraction.


A wheelchair-accessible elevator is available to access the HERSHEY'S Dessert Creation Studio.

Handicapped Restrooms

All restrooms located within HERSHEY'S CHOCOLATE WORLD Attraction are wheelchair-accessible.