Accessibility & Amenities


Please visit The Hershey Company's website to view allergy information regarding retail products sold at HERSHEY'S CHOCOLATE WORLD Attraction.


Depending on the severity of the allergy, most guests are able to experience all of our attractions, including HERSHEY'S GREAT AMERICAN CHOCOLATE TOUR Ride, HERSHEY'S GREAT CHOCOLATE FACTORY MYSTERY IN 4D Show, HERSHEY'S CHOCOLATE TASTING ADVENTURE Attraction, HERSHEY'S Create Your Own Candy Bar Attraction and HERSHEY TROLLEY WORKS Tour. However, people allergic to peanuts, tree nuts, milk, soy, and/or wheat should NOT consume the products or samples given out at the attractions. Most attractions have alternative products available for guests with these allergies. Please talk with our Central Ticketing staff or call (717) 534-4900 when purchasing tickets to determine the available options.

Food Court:

Ingredient lists for all of our menu items are available upon request. Please discuss with our food service staff when placing an order to determine which menu items are available for guests with food allergies. We will always make reasonable accommodations to reduce the risk crossover of allergens; however, we recommend that visitors with severe allergies avoid making purchases if they are at all concerned.


Restrooms are located in two areas in HERSHEY’S CHOCOLATE WORLD Attraction: the Main Lobby and the Food Court. If you are unable to locate a restroom, please ask any HERSHEY’S CHOCOLATE WORLD employee for assistance.

First Aid

HERSHEY’S CHOCOLATE WORLD Attraction has a first aid room available for guests who are in need of treatment or would like to nurse an infant. If immediate first aid is needed, ask any HERSHEY’S CHOCOLATE WORLD Attraction employee for assistance. When HERSHEYPARK is operating, HERSHEYPARK EMT’s are available if further treatment is necessary.

Automated Teller Machines

An ATM is located in the HERSHEY’S Retail Area.

Lost & Found

Lost and Found, located at the Central Ticketing desk, is operated by Guest Services employees and can be reached at 717.534.4900.


Strollers are permitted inside HERSHEY’S CHOCOLATE WORLD Attraction. To experience any of the shows or rides, your stroller must be parked outside in our covered Stroller Parking Area. Guests wishing to rent a stroller can do so inside the main entrance to HERSHEYPARK (during park operation hours). Neither HERSHEY’S CHOCOLATE WORLD Attraction nor its employees assume responsibility for the loss of, or damage to, personal property.

Shuttle Service

You can get from one sweet place to another, compliments of the Chocolate Avenue Shuttle! This service is free to guests visiting HERSHEYPARK and HERSHEY’S CHOCOLATE WORLD Attraction. The shuttle's drop-off location is directly behind The Hershey Story, The Museum on Chocolate Avenue.

The shuttle is climate-controlled and has a 14-passenger capacity. It is handicap accessible, with an ADA-compliant wheelchair lift. *Shuttle hours vary.

Electric Vehicle Charging Stations

For the convenience of those visitors who own electrical vehicles, there are four charging stations located in the HERSHEY'S CHOCOLATE WORLD Attraction parking lot beneath the solar canopy denoted by the green lines. Currently, charging cost is free.


HERSHEY’S CHOCOLATE WORLD Attraction is a smoke-free facility.

Food, Beverage and Baked items

Outside food and beverages are prohibited in HERSHEY’S CHOCOLATE WORLD Attraction. Food, drinks and desserts are available throughout the facility.


Seasonal discounts on food, retail items and attraction are available by downloading the Sweet Savings coupons. To access the current coupons.

Group Discounts

Groups of 20 or more can save up to 20%! Call 717.534-3354 or visit Groups page for more information. Sweet Savings coupons are available for download on our website and change seasonal.

Military Discounts

HERSHEY’S CHOCOLATE WORLD Attraction is proud to offer our military a 10% discount on all merchandise and food. There is also a 15% discout for HERSHEY’S GREAT CHOCOLATE MYSTERY IN 4D Experience, 20% for HERSHEY’S CHOCOLATE TASTING ADVENTURE, 25% for HERSHEY’S Create Your Own Candy Bar Attraction, and $1 off of HERSHEY’S TROLLEY WORKS. These discounts are available to active duty military, reserves, retired military personnel, and members of the National Guard.

Gift Cards & Chocolate

HERSHEY'S CHOCOLATE WORLD Attraction does not sell gift cards; however, Hershey Entertainment & Resorts gift cards and Chocolate Currency are both welcome as payment for attractions, food and retail items. HERSHEYPARK offers “Chocolate Currency” in $1, $5, and $10 denominations. Chocolate Currency is a fun souvenir of your trip, or can be used as cash within HERSHEYPARK. Chocolate Currency may be purchased at all Guest Services Locations (entrance, Pioneer Frontier area, and water play area), Tram Circle Information Window, Season Pass Office and at the ZOO AMERICA NORTH AMERICAN WILDLIFE PARK Admission Desk during park operating hours.

Patrons requiring information concerning the availability of special accommodations or services for HERSHEY'S CHOCOLATE WORLD Attraction should call guest services at 717.534.4900.


A limited number of wheelchair-accessible parking spaces are available in the first row of parking directly in front of HERSHEY'S CHOCOLATE WORLD Attraction on a first-come, first-serve basis.


HERSHEY'S CHOCOLATE WORLD Attraction is wheelchair accessible from the main entrance. Entrances are at sidewalk level, with ramps to and from the sidewalk where necessary.


HERSHEY'S GREAT AMERICAN CHOCOLATE TOUR ride, HERSHEY'S CHOCOLATE TASTING ADVENTURE and HERSHEY'S GREAT CHOCOLATE FACTORY MYSTERY IN 4D Attractions within HERSHEY'S CHOCOLATE WORLD Attraction are wheelchair accessible. Boarding the HERSHEY'S GREAT AMERICAN CHOCOLATE TOUR ride requires crossing a moving turntable. Guests in motorized wheelchairs or specialized strollers will need to transfer to a manual wheelchair for the duration of the ride. Guests wishing to experience the HERSHEY TROLLEY WORKS Tour must be able to ascend three steps with the assistance of a HERSHEY TROLLEY WORKS Attendant. Special 'in-car' tours are available for those guests that are unable to ascend three steps. Please call 717-534-4900 with questions.

Service Animals

Service Animals are permitted in all publicly accessible areas of HERSHEY'S CHOCOLATE WORLD Attraction.


A wheelchair-accessible elevator is available to access the HERSHEY'S Dessert Creation Studio.


All restrooms located within HERSHEY'S CHOCOLATE WORLD Attraction are wheelchair-accessible.